1. In order to facilitate and accelerate the complaint process, any reservations regarding the correctness of the performance of the booking agreement or non-compliance with the present Rules, may - in addition to a written or oral manner – be sent to the e-mail address: apartments@scharffenberg.pl, while  entering the date of stay in the topic of the e-mail or by calling +48 531 280 005. Scharffenberg Apartments will spare no effort to immediately remove any defects. 

2. All complaints made by the Guests are examined within no more than 14 days from their submission.

3. Scharffenberg Apartments provide services in accordance with its category and standard. In the case of reservations regarding the quality of services, the Guests are requested to immediately report them to the Office in order to immediately make good any inconvenience.